Cancellation and Return Policy

Return is the scheme provided for the convenience of the customer in the terms of which the option of exchange, replacement and/or refund is offered according to the categories.  All products listed under a particular category may not have the same returns policy. And the return will accepted when all the conditions are fulfilled so do read all the conditions for the return policy.

Cancellation Policy

Cancellation before shipment (Only valid on Delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@zelorra.com or call us on +91 7054111221. (mention time to call)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

 

Returns, Replacements and Refunds

How do I return an item purchased on Zelorra?

Zelorra offering its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 3 days of its delivery.

Step 1: Contact our Customer Support team via email (support@zelorra.com) within 3 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 1-2 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact

 

Which items cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

Product is damaged due to misuse/overuse

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

Serial Number is tampered with.

Defective products that are not covered under Seller/Manufacturer’s warranty

Correct Product: There is no change in the product same product has to be return by the customer.

Complete Product: All the accessories freebies and combos should be present in the box during the return.

Unused product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals.

Undamaged Product: The product should be undamaged and without any scratches, dents. Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

Clothing, Footwear and Clothing Accessories             7 days ( Replacement)

Home Décor & Home Furnishing                                   7 Days ( Refund & Replacement)

Books and Office Supplies, Toys                                   7 Days ( Refund & Replacement)

All electronics & Furniture                                                  7 days (replacement only)

Grocery & Personalized Printing                                   No return policy