Cancellation and Return Policy

Return is the scheme provided for the convenience of the customer in the terms of which the option of exchange, replacement and/or refund is offered according to the categories.  All products listed under a particular category may not have the same returns policy. And the return will accepted when all the conditions are fulfilled so do read all the conditions for the return policy.

Cancellation Policy

Cancellation before shipment (Only valid on Delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@zelorra.com or call us on +91 7054111221. (10am- 7pm)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Returns, Replacements and Refunds

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

For Cancellations please contact us via contact us link.

Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

 

How do I return an item purchased on Zelorra?

Zelorra offering its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 3 days of its delivery.

Step 1: Contact our Customer Support team via email (support@zelorra.com) within 3 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 1-2 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact

Which items cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

Product is damaged due to misuse/overuse

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

Serial Number is tampered with.

Defective products that are not covered under Seller/Manufacturer’s warranty

Correct Product: There is no change in the product same product has to be return by the customer.

Complete Product: All the accessories freebies and combos should be present in the box during the return.

Unused product: The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals.

Undamaged Product: The product should be undamaged and without any scratches, dents. Product’s original packaging/ box should be undamaged.

Products that can’t be returned

 

Category

 

Products that can’t be returned

Grocery  

Aata, Ghee, Biscuit, Tea, Toothpaste, Namkeen, Hair oil, Rice, Mustard oil, Sugar, Packed items, Dry Fruits

Personal Care  

Face wash, face cream ,Moisturizers, Razor, Oral Hygiene Products, Perfumes, Body Care, Foot Care, Mens Grooming Accessory, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain

Baby Care  

Bottle Nipples,  Diapers,, Nappy, Wet Reminder, Wipes and Wipe Warmers, Bottles

Bath& Spa Bath Bubble, Body wash, Scrubs, Shampoos and soaps
Cleaning Products Detergents, washing Powders and Bars, Cleaning gels, Floor Cleaners
Footwear Accessories Shoe Deodrants and Polish Creams
Home Care Insect Repellent, Crack Fillers, Mosquito Coils, Vaporiser Refills, Sprays, Mapkins and other accessories
Pooja Needs Incense Sticks, Dhoopbatti and Pooja Samagri
Pet Supplies Pet food
Sexual Wellness Condoms, Pregnancy kits, Sexual Massagers
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